Warranty & Care

At Velanci, we offer a Lifetime Warranty covering workmanship and manufacturing faults under normal wear. This page explains what’s covered, what’s not covered, how to make a claim, and how to care for your jewellery.

Understanding Velanci's Lifetime Warranty

What “Lifetime Warranty” means

Our Lifetime Warranty applies to workmanship and manufacturing faults that affect the structure or function of the item when used under normal conditions. It does not cover changes that occur through general wear, exposure, or accidental damage.

What is covered

Workmanship and manufacturing faults, such as clasp mechanism faults, connection point faults (for example jump rings or connectors), or chain/link failure caused by an assembly or manufacturing defect.

What is not covered

This warranty does not cover plating wear, fading, colour change, tarnish, or surface wear. It also does not cover stone loss, stone damage, or loosened stones. The warranty does not apply to general wear and tear, scratches, dents, snagging, stretching, accidental damage, drops, impacts, crushing, bending, water exposure, sweat, perfume, lotions, hair products, chlorine, saltwater, cleaning chemicals, improper storage, or lack of care. Alterations, resizing, repairs, or modifications by a third party may affect warranty eligibility. Lost or stolen items are not covered.

How to make a warranty claim

To start a claim, please contact us with your order number, clear photos (and a short video if helpful) showing the issue, and a brief description of what happened and when the issue started. If we need the item returned for assessment, we’ll provide return instructions.

Assessment and resolution

Claims are assessed based on the information provided and, where needed, inspection of the item. If a workmanship fault is confirmed, we will offer a repair or replacement. If the same item is no longer available, a similar item of equal value may be provided. If repair or replacement is not possible, we may offer an alternative resolution.

Shipping for warranty claims

If a workmanship fault is confirmed, we will cover return shipping or reimburse a reasonable tracked return cost once verified. If the issue is not covered, return shipping is the buyer’s responsibility.

When to contact us

If a clasp feels loose, a link looks bent, the chain is repeatedly snagging, or a stone appears to be catching on fabric, stop wearing the item and contact us with photos so we can advise the safest next step.

Jewellery Care

Quick care checklist

For best longevity, remove jewellery before showering, swimming, exercising, or sleeping. Avoid contact with perfume, deodorant, lotions, oils, hairspray, and cleaning products. Put jewellery on after skincare and fragrance have fully dried. Store pieces dry and separately.

Wearing and exposure

Water, sweat, chlorine, saltwater, and toiletries can accelerate wear and affect finishes and settings. Taking jewellery off for gym sessions, showers, and swimming helps reduce avoidable damage.

Cleaning

For routine care, wipe gently with a soft, dry cloth after wear. Avoid harsh cleaners, abrasive cloths, chemical dips, steam cleaning, or ultrasonic cleaners unless you are certain the item is suitable, as these can damage finishes and settings.

Storage and travel

Store each piece separately in a dry pouch or jewellery box to prevent tangling and scratching. Keep jewellery away from humid rooms (such as bathrooms). When travelling, use a pouch or compartmented case so items do not rub together.

Clasp and chain tips

When fastening, hold the clasp and the connecting ring rather than pulling the chain tight. When removing, unfasten the clasp instead of pulling the chain over the head where possible. If a chain tangles, avoid yanking; gently loosen knots using two pins or a similar method and take your time.

Stone care note

Stones can loosen or be lost through impact, snagging, or daily wear. Avoid knocking settings on hard surfaces, and remove jewellery during higher-risk activities. Stone loss is not covered under warranty.

Warranty & Care FAQ

Does the Lifetime Warranty cover plating?
No. Plating wear, colour change, tarnish, and surface wear are not covered.

Does the Lifetime Warranty cover stone loss?
No. Stone loss and stone damage are not covered.

Can I wear my jewellery in the shower, gym, or pool?
We don’t recommend it. Water, sweat, chlorine, and saltwater can affect finishes and settings over time.

How do I submit a warranty claim?
Send your order number, clear photos (and a short video if helpful), and a brief description of the issue and when it started. We’ll confirm next steps and whether a return is required.

Who pays shipping for warranty claims?
If a workmanship fault is confirmed, we cover return shipping or reimburse a reasonable tracked return cost once verified. If not covered, return shipping is the buyer’s responsibility.

What is a Lifetime Warranty?

A lifetime warranty is a promise from Velanci that our products are built to last. This warranty covers any manufacturing defects for the entire lifetime of the product. However, it’s essential to understand the terms and conditions associated with this warranty. For example, normal wear and tear is not included, but we believe our products stand the test of time, ensuring you receive the best value.

Why Choose Velanci's Warranty?

Choosing Velanci means choosing quality. Our lifetime warranty reflects our confidence in the durability of our products. Because we use high-quality materials and rigorous testing, we are confident that you will be satisfied with your purchase. Moreover, this warranty provides a sense of security, so you can enjoy your items without worry.

How to Claim Your Warranty

If you encounter an issue covered by our warranty, claiming it is straightforward. Simply reach out to our customer service team with your purchase details. We value our customers, so we strive to resolve any issue swiftly. Our goal is to ensure you have a positive experience, reinforcing the trust you place in our brand.